Hallo Marco
You're on the job site. Marco answers the phone.
Marco takes every call - around the clock, friendly, and in your company's name. He books appointments straight into your calendar, detects emergencies and sends you a summary of everything that matters after each conversation.
- GDPR-compliant
- Ready in 15 minutes
- Cancel monthly
Every missed call is a lost job.
On the ladder, with a customer, after hours: that's exactly when new customers call. If nobody picks up, they call the next business - and rarely come back.
of calls to trade businesses go unanswered - mostly during working hours.
of callers don't leave a voicemail message. They call your competitor instead.
is how often Marco answers - evenings, weekends, and exactly when your hands are full.
Reachable in three steps - no IT project required.
No new hardware, no installation. All you need is your existing phone.
Connect your number
Get a dedicated number from us or forward your existing one - always, outside business hours, or only when you don't pick up. You decide.
Teach Marco
Services, prices, service area, opening hours - enter them once or simply import your website and documents. Marco answers with your business's knowledge.
Receive jobs
Marco answers, books appointments, detects emergencies. You get summaries, a callback list and notifications - by email, SMS, WhatsApp or Slack.
More than voicemail. Your best employee on the phone.
Marco holds real conversations, knows your business and takes care of the follow-up work too.
Call answering around the clock
Natural real-time conversations with your greeting and your tone of voice. At night, on weekends, or only as overflow when your line is busy.
Appointment booking mid-call
Marco checks free slots in your Google or Outlook calendar and books right in the conversation. The customer automatically gets a confirmation and reminder by text.
Emergency detection & transfer
Marco recognises real emergencies during the call, warm-transfers them to your emergency line - announcing what it's about - and alerts you instantly.
A summary after every call
Request, name, address, urgency, sentiment, to-dos and budget - neatly structured instead of voicemail mumbling. Full transcript included.
A callback list, not paper notes
Anyone who asks for a callback lands on your list automatically - call back with one tap, tick it off, done.
Notifications where you are
Know immediately after every call: by email, SMS, WhatsApp Pro or Slack Pro - or only for callback requests, if you prefer.
Your business's knowledge
Website import, PDFs, price lists, FAQs: Marco only answers with your knowledge. When unsure, he doesn't guess - he offers a callback instead.
Multilingual Pro
Marco detects the caller's language automatically and switches mid-conversation - German, English and more.
Dashboard, analytics & CRM
Follow live what Marco is discussing Enterprise, recognise returning customers automatically, and see insights on requests and knowledge gaps.
Every conversation becomes a ready-to-go job.
While you keep working, Marco summarises, qualifies the lead and creates the contact. This is what the result of one call looks like:
- Hello, this is Marco at Bergmann Electrical. How can I help you?
- Hi, Sandra Vogel here. We're renovating our bathroom and need new wiring plus two sockets.
- Happy to help! So the master electrician can prepare: roughly how old is the house, and where are you located?
- Built in 1968, we live at 12 Linden Street in Dachau.
- Thank you! For an on-site assessment I have a slot next Tuesday at 2:00 pm. Does that work?
- Yes, that works. Can you give me a rough idea of the cost?
- That depends on the scope - the master electrician will give you a binding quote at the appointment. I've noted your request and you'll receive a confirmation by text shortly.
Lead details
- Request
- Bathroom renovation - electrical
- Customer type
- New customer
- Address
- 12 Linden Street, Dachau
- Appointment
- Tue, 2:00 pm (assessment)
- Urgency
- Normal
- Sentiment
- Positive
To-dos
- Prepare quote for bathroom renovation
- Assessment Tuesday 2:00 pm - in the calendar
- Check material needs: wiring + 2 sockets
Made in Bavaria. Compliant in Europe.
Your customer calls are sensitive. That's why privacy isn't a feature here - it's the foundation.
GDPR-compliant
Data processing under European law, telephony on EU infrastructure, data processing agreement included.
AI transparency
Callers are told at the start of the call that they're speaking with a digital assistant - as the EU AI Act requires.
Recording with notice
Calls are only recorded after a clear notice. You decide whether to record at all.
Your data stays yours
Contacts, calls and summaries remain your data - never sold, never used to train third-party models.
A fraction of a part-time hire. A multiple of the availability.
All plans can be cancelled monthly. Extra minutes can be topped up any time.
Solo
Ideal for sole traders
200 call minutes included
- 1 team member, 1 phone number
- 24/7 call answering with appointment booking
- Contacts, callbacks, recording & transcript
- Email & SMS notifications
Pro
Ideal for businesses
400 call minutes included
- Everything in Solo, plus:
- Up to 10 team members, up to 10 phone numbers
- Analytics & reports
- WhatsApp & Slack notifications
- Multiple languages & emergency routing
Enterprise
Ideal for larger businesses
700 call minutes included
- Everything in Pro, plus:
- No team-member or phone-number limit
- Live call dashboard & booking rules (drive time / service area)
- Personal onboarding session (1 h) & priority support
More to discuss than planned? Top up extra minutes from €0.50/minute any time - no plan change required.
Frequently asked questions
Will callers notice they're talking to an AI?
Marco sounds natural and speaks fluently - but introduces himself as a digital assistant at the start of the call. That's not just what the EU AI Act requires; it builds trust: your customers know what's going on and still get served immediately instead of being put off.
Do I need a new phone number?
No. You get a dedicated number from us and forward your existing one to it - permanently, only outside business hours, or only when you don't pick up. Your well-known number stays unchanged to the outside world.
What happens in a real emergency?
Marco recognises emergencies during the call and asks targeted follow-up questions. A genuine emergency is transferred directly to your designated emergency line - you hear a short announcement of what it's about first. You're also notified immediately.
How does Marco know what my business offers?
During setup you enter your services, service area, opening hours and prices - or simply have your website and documents imported. Marco answers exclusively from this knowledge. What he doesn't know, he doesn't make up: he offers a callback instead and notes the question for you.
What happens when my included minutes run out?
You're notified in good time and can flexibly top up extra minutes - from €0.50 per minute, without changing plans. Without credit, Marco doesn't take new calls, so costs never run away from you.
How long does setup take?
About 15 minutes: register, enter your business details or import your website, connect your number - done. On the Enterprise plan we set everything up together with you in a personal session.
Is this GDPR-compliant?
Yes. Telephony runs on EU infrastructure, calls are only recorded after a notice, and you receive a data processing agreement. Your data is never sold or used to train third-party AI models.
Can I cancel monthly?
Yes, all plans can be cancelled monthly - right in the app, no phone call needed, and no notice period beyond the current month.
The next call is coming.
This time, someone answers.
Set up Marco in 15 minutes and stop missing jobs - starting today.