Frequently asked questions

Marco says so at the start of the call; the notice is switched on by default: “Just so you know, you are speaking with an AI phone assistant.” Then he answers with the name of your business. It is fair to your callers, and the EU AI Act also provides for this kind of disclosure.

Your number stays as it is. You get a Munich number (089) for Marco from us and set up call forwarding with your provider. You decide when Marco takes over: always, only outside your opening hours, or only when nobody picks up or the line is busy.

Forwarding guides are available for Telekom, Vodafone, o2 and 1&1 and for the FRITZ!Box.

We don’t offer a free trial account. Instead we show you Marco in a demo call, with examples from your industry and your own questions. You can also call Marco yourself on our demo number: +49 89 62828628.

Marco is instructed not to guess. If something isn’t in your knowledge, he is meant to say so and offer a callback. The callback request lands in your callback list. In the reports you see which questions stayed open and can add to your knowledge where it matters.

You define what counts as an emergency for your business and which number Marco puts the call through to. Before connecting, he briefs your team member in one sentence, and you are notified straight away. Emergency transfer is included in every plan.

Marco gives no medical, legal or technical assessments. How callers in life-threatening situations are pointed to the emergency number 112 is something we set up with you.

Google Calendar and Microsoft 365 (Outlook). During the call Marco sees free slots, books directly and sends the caller a confirmation by text message and email, plus a reminder the day before. Other calendars, such as iCloud or Nextcloud, connect via CalDAV.

If your practice or firm uses its own booking system without an open interface, Marco takes down the request and your team confirms it.

English, German, Turkish, Polish, Russian, Arabic, French, Italian and Spanish. You choose a main language, and if you like, Marco switches to the caller’s language mid-call.

You can add minute packs (30, 60 or 150 minutes) or switch on automatic top-ups. Without available minutes Marco no longer answers calls or sends replies, and callers hear a short announcement. Messages are counted in minutes too: an email or WhatsApp reply 0.2 minutes, a website chat conversation 0.5 minutes, a text message 1 minute.

The contract runs month to month: you pay monthly and can cancel any month. All prices are net, plus VAT.

Marco answers messages on WhatsApp, by email and in the chat on your website with the same knowledge as on the phone. All three channels are included in every plan.

No. Marco runs on our side, and you manage everything in the browser at app.hallomarco.com. For the phone you set up call forwarding; the rest of your setup stays as it is.

Medical practices and law firms have special duties: professional secrecy and the protection of health and client data. Before going live we agree with you which details Marco asks for and which he doesn’t, and we sign a data processing agreement. Which further steps your practice or firm needs, please clarify with your data protection officer or professional chamber. Marco gives no diagnoses, findings or legal assessments.

You choose from a selection of voices and give Marco a name, a greeting and a tone. If you like, Marco speaks with a team member’s voice, only with their written consent and revocable at any time.

Hosting, data storage and knowledge search are in Germany. The AI language model runs at a provider that also processes outside the EU, including the USA, with appropriate safeguards. Telephony runs via a provider with an EU region; speech recognition and speech output may partly take place outside the EU. Where each step is processed is on the Security & privacy page. The providers are named in the annex to the data processing agreement.