How it works
From demo call to first call.
Marco needs no new phone and no installation. We set him up with you, and you switch on call forwarding.
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1
Demo call
We show you Marco with examples from your industry. You tell us which calls come in and which of them Marco should take over.
- Book via the contact form
- We clarify questions on privacy and confidentiality here
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2
Set up
In the app at app.hallomarco.com you enter your business, upload knowledge and set rules. We guide you through it.
- Business, opening hours, website
- Knowledge: website pages, documents, questions and answers
- Emergencies and transfers, connect your calendar
- Voice, name, greeting, form of address
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3
Switch on call forwarding
You get a Munich 089 number for Marco and forward your number to it. You decide when.
- Always, outside opening hours or when nobody picks up
- Guides for Telekom, Vodafone, o2, 1&1 and FRITZ!Box
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4
Review results, refine
After every call a summary arrives. What Marco couldn’t answer, you add to the knowledge.
- Summary by email, text message, WhatsApp or Slack
- Callback list and reports
Preparation
Ten questions that make Marco good.
We ask every business these questions, whatever the industry. If you note the answers in advance, setup is quicker.
- What do you offer?
- Who is your offer not meant for?
- Where do you work, and how large is your service area?
- Which prices may Marco mention, and which never?
- How does a first appointment or visit work?
- What should customers bring or prepare?
- What about directions, parking and accessibility?
- Which payment methods do you accept?
- What counts as an emergency for you?
- What should Marco never talk about?
Demo call
Ready for the demo call?
In a demo call we show you Marco with examples from your industry and answer your questions.