Hallo Marco Hallo Marco

Hallo Marco for trade businesses

AI phone assistant for trade businesses

Plumbing, heating, painting or carpentry: Marco takes enquiries while you are with a customer, asks for the important details and has everything ready for you.

Book a demo call Call Marco: +49 89 62828628
Marco in blue overalls at a table with a toolbox and a spanner, with his mobile at his ear

Typical requests

What reaches trade businesses by phone.

  • New enquiry

    Type of work, location, preferred timeframe: Marco asks for what you need to assess the job.

  • Site visit or maintenance

    Marco books a free slot into your calendar and sends the confirmation.

  • Emergency service

    Burst pipe, heating failure in winter: Marco puts the call through straight away according to your rules.

  • Move an appointment

    Callers reschedule their appointment directly with Marco, after a short check of who is calling.

How you set up requests

Example call

How a call to Haustechnik Weber goes.

An example with a made-up business. The best way to hear how Marco sounds is on the phone.

Hear for yourself: +49 89 62828628
Haustechnik Weber Example call
  1. Marco Just so you know, you are speaking with an AI phone assistant. Haustechnik Weber, this is Marco. How can I help?
  2. Caller Our heating has been making loud noises since yesterday. It still gets warm.
  3. Marco Thanks for the description. I can offer you an on-site check on Thursday between 8 and 10 am. Does that work?
  4. Caller Thursday is fine.
  5. Marco Then I’ll book Thursday, 8 to 10 am. You’ll get a confirmation by text message in a moment. What is the address?
Summary after the call
Topic
Heating, noises
Appointment
Thu, 8 am, in the calendar
Urgency
normal
Task
Check spare parts

Knowledge

What Marco should know.

  • Trades, services and service area
  • Emergency service and what counts as an emergency
  • How site visits and quotes work
  • Opening hours and availability
More on knowledge

Limits

Where Marco hands over to your team.

  • Emergencies

    Put through straight away, with a briefing.

  • Prices and quotes

    Callback from you after a site visit.

  • Existing customers with open jobs

    Passed to you, with a summary.

Your customer data

Marco only takes what you need to accept a job: name, phone number, address and issue. Where this data is processed is on the Security & privacy page.

Security & privacy

Questions from trade businesses

Does Marco fit my trade?

Marco learns your business, not a trade. You describe services, service area and what counts as an emergency, and Marco answers from that.

Can Marco accept photos of the damage?

Not on the phone, but on WhatsApp: customers send photos there, and Marco adds them to the request.

Same setup, every industry.

Marco is the same software for every business. Your industry only decides the examples we start with.

Demo call

How would Marco sound at your business?

In the demo call we play through calls from your day-to-day work and show what reaches you afterwards.

Book a demo call Call Marco: +49 89 62828628