Hallo Marco for medical practices

AI phone assistant for medical practices

Marco answers calls when everyone at reception is busy: appointment requests, prescription requests, questions about opening hours. He gives no medical information; that stays with your team.

Book a demo call Call Marco: +49 89 62828628

Marco as a doctor in a white coat in a practice, holding a telephone receiver to his ear

Typical requests

What reaches medical practices by phone.

Appointment request

Marco asks for the reason and preferred time and books into your calendar. Without a connected calendar he takes down the request and your team confirms.
Prescription or referral

Marco takes name, date of birth and the request. It lands in your callback list.
Opening hours, directions, what to bring

Marco answers from your knowledge, for example what to bring to a first appointment.
Questions about test results

No information on the phone. Marco notes a callback request for the practice.

How you set up requests

Example call

How a call to Dr. Berger’s practice goes.

An example with a made-up business. The best way to hear how Marco sounds is on the phone.

Hear for yourself: +49 89 62828628

Dr. Berger’s practice Example call

Marco Just so you know, you are speaking with an AI phone assistant. Dr. Berger’s practice, this is Marco. How can I help?
Caller I’d like a check-up appointment, ideally next week in the morning.
Marco There is a slot on Tuesday at 9:20 or on Thursday at 10:40. Which suits you better?
Caller Tuesday.
Marco Then I’ll book you in for Tuesday at 9:20. May I take your name and phone number? Please bring your health insurance card.

Summary after the call

Topic: Check-up appointment
Appointment: Tue, 9:20, in the calendar
Callback: not needed
Urgency: normal

Knowledge

What Marco should know.

Opening hours, holidays and cover arrangements
Fact sheet “What to bring”
Services, including self-pay services
Directions, parking, accessibility

Where Marco hands over to your team.

Diagnoses, results, medication
Marco gives no information on these and notes a callback.
Acute symptoms
You decide when Marco puts calls through to your team.
Not an emergency line
Marco replaces neither the emergency number nor the out-of-hours service. Anything unclear goes to the callback list.

Medical confidentiality and health data

Health data is specially protected, and your practice is bound by medical confidentiality. Before Marco answers calls for you, we agree which details he asks for and which he doesn’t, and we sign a data processing agreement. Recording and WhatsApp are off by default for practices. Which further steps your practice needs, please clarify with your data protection officer.

Security & privacy

Questions from medical practices

Can Marco book directly into our practice management system?

Marco books into Google Calendar or Microsoft 365. Many practice systems have no open interface. In that case Marco takes down the request and your team confirms it.

Does Marco give medical information?

No. For questions about symptoms, results or medication Marco notes a callback or transfers the call according to your rules.

What about urgent calls?

You define what counts as urgent and which number Marco puts the call through to. How callers in life-threatening situations are pointed to the emergency number 112, and outside opening hours to the out-of-hours medical service 116 117, is something we set up with you.