Marco recognises what it’s about and knows what to do.
Appointment request, follow-up question, emergency: you define which requests reach you, which details Marco asks for and what happens next. That way every conversation ends up where it belongs.
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Appointment request
Normal- Recognised by
- “I need an appointment”, “When are you free?”
- Asks for
- Name, date of birth, acute or check-up
- Next
- Book appointment
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Repeat prescription
Normal- Recognised by
- “My prescription has run out”
- Asks for
- Name, date of birth, medication
- Next
- Note callback
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Emergency
Emergency- Recognised by
- “Severe chest pain”
- Asks for
- Name, callback number
- Next
- Point to 112, put through
What Marco does for you
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How Marco recognises a request
For each request you add a name and examples of how your customers phrase it. Marco matches the conversation to it, even when someone uses different words.
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Which details he asks for
For each request you decide what Marco needs to know: name, phone number, address, date of birth, number of guests or area of law. He asks for exactly that.
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What happens next
Give information, book an appointment, reserve a table, note a callback, put the call through straight away or pass it to someone in your team.
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How urgent it is
Normal, urgent or emergency. Urgent requests sit at the top of your list, emergencies Marco puts through with a short briefing. In life-threatening situations he points to the emergency number 112.
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Templates for your industry
At the start, the template for your industry pre-fills the list. You change, add or delete every request yourself.
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A result that moves you forward
After every conversation the summary shows the request, the details collected and the next step.
Good to know
- Marco gives no diagnoses, legal advice or binding prices. Set up such questions as requests with a callback or a handover to your team.
Examples from different industries
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Medical practice
- Appointment request, acute or check-up
- Repeat prescription: noted, the practice calls back
- Question about results: always to the team
- Emergency: pointer to 112 or the on-call service 116117
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Law firm
- Book an initial consultation: area of law, opposing party for the conflict check, deadlines
- Client about an ongoing case: to the office
- Deadline expires today: urgent, put through straight away
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Restaurant
- Reserve a table: date, time, number of guests
- Question about allergens: answer from the menu, confirmed by the staff
- Groups and parties: callback
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Electrician
- Fault with a smell of burning or a power cut: emergency, put through
- On-site appointment: address and issue, free slot
- Quote for a wallbox or solar: callback
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Trades
- Burst pipe or heating failure: emergency, put through
- Maintenance appointment: address, appliance, preferred time
- Quote request: callback
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Construction
- Building enquiry: location, project, time frame, callback
- Delivery notice: noted and passed to the site manager
- Urgent issue from the site: urgent, put through
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IT services
- Fault report: customer, system, since when, how many affected
- Outage across the business: emergency, put through to on-call
- Questions about the maintenance contract: answer from your knowledge or callback
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Tax advisers
- Initial meeting: topic, private or company, deadlines
- Letter from the tax office with a deadline: urgent, put through or callback
- Callback from an adviser: topic and responsible person
More features
Demo call
See Marco in action.
In a demo call we show you Marco with examples from your industry and answer your questions.