Replies where your customers write.
Many customers would rather write than call. With WhatsApp for Hallo Marco, Marco answers these messages with your knowledge, books appointments and hands over to your team when someone should take over.
- Customer · 16:02Are you open at lunchtime today?
- Marco · 16:02Hello! We are open at lunchtime Tuesday to Friday, from 11:30 to 14:30. Today, Monday, we are closed.
- Customer · 16:03And can I pay by card?
- Marco · 16:03You can pay in cash or by card.
What Marco does for you
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Customers write, Marco replies
The same answers as on the phone, from the same knowledge. Around the clock.
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Understands voice messages
Marco also understands spoken messages and replies in writing.
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Your team takes over
A team member takes over the chat in the app. Marco stays quiet until you hand it back.
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WhatsApp notifications
After every call you can get the summary via WhatsApp.
Good to know
- For WhatsApp your business needs its own number that is not also in use in the regular WhatsApp app.
- Messages outside an ongoing conversation (such as appointment reminders) are only possible on WhatsApp with approved templates.
- Meta processes WhatsApp messages outside the EU as well. For practices, law firms and tax advisers WhatsApp is therefore off by default and can be switched on deliberately.
More features
Demo call
See Marco in action.
In a demo call we show you Marco with examples from your industry and answer your questions.